Update form action triggers on IE11 when Enter key is pressed on a File Attachment field area - Known Error

Update form action triggers on IE11 when Enter key is pressed on a File Attachment field area Description An update form action triggers when pressing the Enter key without focus on an area of field type File Attachment.

Pushing the Enter key performs the same action as clicking the Update button, a new record could be generated unexpectedly. On an Incident form the Enter key triggers the same action as pressing the TAB key, on a KB Article form the same as clicking the Update button.

This issue occurs only on IE11, not reproduced so far on Chrome or other browsers.

Steps to Reproduce

1. Login the instance via IE11. 2. Show a list view of Knowledge (kb_knowlege.list). 3. Open one record and confirm the Updated Time. 4. On the KB Article form, add a new field of type File Attachment and modify any field to confirm the record will update. 5. Click the white area of the file attachment field next to 'click to add'. 6. Check the record is saved and you are back to the list view. The time of update has changed, and you can see the filed has been modified with the change in step 4. The Enter key worked the same as the 'Update' action button.

Workaround This is working as expected in all current releases. By design the changes to the form need to be completed before navigating away from the page to add the attachment. In previous releases the changes on the form were lost when navigating to ad the attachment.