Risk details are not fetched when creating a risk through risk statement-entity type association.


Description

When associating an entity type to a risk statement, risk are created but there is only entity details of risks, all other risk fields created empty like name, risk statement, category.

Release or Environment

Orlando Patch 4

Cause

The BR (Copy fields from content/document) responsible for adding the Name from Risk Statement to Risk is Inactive on the instance.
http://<instance-name>.service-now.com/nav_to.do?uri=%2Fsys_script.do%3Fsys_id%3Dbb0569f0d7201200d77c83e80e6103b9

Also, the risk statement field on the risk gets linked via BR (Sync between content and definition) was also Inactive.
https://<instance-name>.service-now.com/nav_to.do?uri=%2Fsys_script.do%3Fsys_id%3D1743fff1d7030200bbc783e80e610333

Resolution

After making the Business Rules active , the Risk field-> Name are getting created with Risk Statement name and also linked to the risk statement.