Agent Workspace : Request Approval UI action (change_request) does not work in the Workspace. - Support and Troubleshooting

Agent Workspace : Request Approval UI action (change_request) does not work in the Workspace. Issue Agent Workspace: Request Approval UI action (change_request) does not work in the Workspace and it throws following console error : Unhandled exception in GlideAjax. stateValues.evalJSON is not a function

Cause evalJSON() is not supported in the Workspace. Also, UI actions (marked as Client) does not support gsftSubmit() in the workspace. It causes for the console error: " gsftSubmit is not defined " and nothing happens when the UI action is clicked. Resolution Replace the following lines with the "To" lines in the workspace script to resolve the issue. From: var returnedStates = stateValues.evalJSON();

To var returnedStates = JSON.parse(stateValues);

From: gsftSubmit(null, g_form.getFormElement(), 'state_model_request_assess_approval');

To: g_form.save('state_model_request_assess_approval'); (or) g_form.submit('state_model_request_assess_approval');

(OR)

Copy the following script part (in the Workspace script) :

ga.getXMLAnswer(function(stateValues) { var returnedStates = JSON.parse(stateValues); g_form.setValue("state", returnedStates[0]); g_form.save('state_model_request_assess_approval');

});