Newly created external user cannot login, yet has all the correct roles as other user that can login.Issue The external user " xxxx@domain " is unable to login to the ServiceNow backend. This user has the same roles and memberships as another user Neither able as an admin to impersonate the affected userReleaseAllCauseIf the user properties and roles are valid. The logs can show the next errors: 2020-07-15 03:42:53 (015) Default-thread-16 SYSTEM txid=d49ccf0ddb0a WARNING *** WARNING *** Unwanted leading or trailing whites 2020-07-15 03:42:53 (024) Default-thread-16 2CA7C745DB0A1C90580070C4F3961978 txid=d49ccf0ddb0a WARNING *** WARNING *** SAML Response Validation : Couldn't extract the SAMLResponse from the request. Skipping validation! 020-07-15 03:42:53 (015) Default-thread-16 SYSTEM txid=d49ccf0ddb0a WARNING *** WARNING *** User Mismatch glide_user= username@domain glide_session_user= username@domain cookie_user= requestURI=http://instance-name.service-now.com/ ResolutionRemove illegal characters in the username and email such as spaces which are not visible at first sight View the sys_user record xml to make sure you can validate all user properties: https://INSTANCE_NAME.service-now.com/sys_user.do?sys_id=SYS_ID_NUMBER&sys_target=&XML