Problem Record "Active" field is true when it is in cancelled stateIssue Problem record state is cancelled but, the active field is still displaying true. Expected Behavior: when state is cancelled active field must be false. Observations: Checked the dictionary entry of the state field on task table and it is customised. ReleaseNew YorkCauseThe issue is because of the dictionary entry of the state field is customised.ResolutionReverting the state field dictionary entry to OOB resolves the issue.Related Linkshttps://community.servicenow.com/community?id=community_question&sys_id=88c0df69dbdcdbc01dcaf3231f9619c7