Details on 'rota_admin' role .Issue What is the process to get ' rota_admin ' role in Service Now.Is there any plugin required to get this role?Can we give this role to ITIL User? One user has raised a request stating that "Please have my SNOW account added with rota_admin role". Resolutionrota_admin roles comes as part of On-Call Scheduling (com.snc.on_call_rotation) plugin.You can read more about this plugin here - Activate on-call schedulingAs documented here - Roles installed with on-call schedulingA user with the rotaadmin role can create, edit, and delete rotations. They can manage all aspects of a rotation such as the rosters, roster members, coverage, and time-off.If you plan to give this to any ITIL user, be AWARE that they will be able to perform all the activities which I mentioned above. So, please review.