Post button disappears when work notes field is made mandatory by UI Policy or Client Script - Known Error

Post button disappears when work notes field is made mandatory by UI Policy or Client Script Description Post button disappears when the "Work Notes" field is made mandatory by an UI Policy or Client Script.

Steps to Reproduce

UI Policy example:

1. Create an UI Policy with the following properties: Table = incident_task Name = test Condition = State is Pending Reverse if false = true

2. Create ui policy action as follow: Field = Work Notes Mandatory = true

3. Create test record in incident_task table with state "Work In Progress" 4. Edit the state field of the test record to be "Pending" > UI Policy will make the Work Notes field mandatory > See that the Post button disappears

Client Script example:

1. Create an onChange Client Script on the incident table, on the "Category" field.

2. Add the following code in the Script section:

function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; }

//Type appropriate comment here, and begin script below if(!g_form.isNewRecord()){ g_form.setMandatory('work_notes', true); }

}

3. Edit any incident record and change the value of the Category field. > The Client Script will make the Work Notes field mandatory. > And the "Post" button disappears.

Workaround This is expected behavior in New York and Orlando. However, PRB1407767 is now considered an Enhancement Request. Development will make the "Post" button configurable. If configured On then it would appear and users would be able to Post as if it were not mandatory. Currently the Fix Target is Quebec.