Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers


In service portal, there are many date/time fields displaying in terms of how long ago events occurred (minutes / hours / days / months / years ago), however screen readers fail to read abbreviations correctly causing confusion to users.

Steps to Reproduce

1. Start VO and use Safari.
2. Navigate to /sp.
3. Open any form (e.g. anything under 'my open incidents').
4. Move through the page using the right arrow (forward) and left arrow (backward) until you reach the contents of the activity stream. Note that the times ago are read exactly as displayed without the meaning of the "m", "h", "d" abbreviations.


This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Related Problem: PRB1408324