Empty dot-walked fields in list view/reportIssue Dot-walked fields from parent task on a Report/list view on Task SLA table shows empty/no values eg Task.Case.Account, Task.Case.Category, Task.Case.Subcategory can be added to the columns but are emptyReleaseAllCauseDot-walking to fields on the task table which are extended by multiple other tables such as Incident, Problem, etc. The fields being added are from the Task table which is extended by many other tables such as Incident, Problem, Change All of these tables may have these fields on and the fields will likely have different values on the different tables The system will therefore not know which of these values to display or the Task table itself may not have a value in the field.ResolutionIn this scenario the customer was using the conventional method of adding dot-walked fields to their report/list. The fields they were adding to the list view/report appear on multiple other tables which extend the Task table. To add fields from another table the parent table needs to appear on the list. For example in this scenario the Case appears on the Task SLA report/list view under the column Task To add fields from the Parent Case table (which extends the task table) you have to use the extended fields which appears in red text in the available listSteps: In the report click "Choose columns" under the Configure tab orIn list view right click the column header > Configure > List layout.In the Available section expand the Parent field. (eg. Task+ in this case)A selection of fields will appear at the bottom of the Available list in red textThere will be for example Category[Case]Category[Incident]Category[Problem]etc, Select the fields you want to add to your report from this list eg. in this scenario was Account [Case], Category[Case], Subcategory[Case]SaveThe fields now display the value of the field form the parent case in the list/reportSee attached screenshot