Document viewer not supported on OnPrem and Edge Encryption.SummaryWill there be any issue in using document viewer after DB encryption?Instructions> Document Viewer does not support inline viewing in your situation. The possible reasons are: The document uploaded is platform encrypted or edge encrypted. > Document Viewer does not support FedRAMP instances, instances that are on-premise, or instances that use Encryption Support.Related Linkshttps://docs.servicenow.com/csh?topicname=Documentviewer.html&version=latest https://docs.servicenow.com/csh?topicname=view-attachment-doc-viewer.html&version=latest#view-attachment-doc-viewer Doc viewer requests will be processed by different server which is group docs, if the attachment is edge encrypted then you can't render it inline using doc viewer .