Closed change ticket is being reopened and state is being set to accessIssue It has been observed that the state of old standard Change Requests which were closed previously with proper resolution notes & start/end time are getting changed from closed to Assess automatically. Steps to reproduce: Open any closed change request which is having the change task Open the change task and update the work notesCheck the change request where the state is changed to accessCauseThere is a custom business rule which is trying to update the worknotes present on the task to the parent record that is change request When the change request is being update then there is an oob business rule :Standard Change Version stats which is accessing the changeutils script include and updating the change request stateResolutionThe custom business rule needs to configured in such way that the worknotes should not be updated on parent change request when the worknotes update is on changed task which is part of the closed change request Business rule which is triggered when the worknotes is update on the change request: https://<your-instance>.service-now.com/sys_script.do?sys_id=ef150739ff010200b18affffffffff04&sysparm_view=&sysparm_record_target=sys_script&sysparm_record_row=1&sysparm_record_list=nameSTARTSWITHUpdate+Standard+Change+Version+st%5EORDERBYname&sysparm_record_rows=1 Check if there are any custom business rules which are trying to update the closed change requestCheck if the business rule : Standard Change Version stats is customizedCheck if the script include: Changeutils is customized