How to use the OOB 'Incident Survey' notification when incident gets closed. Is it possible to use that notification where it contains, Incident and Survey link in the HTML body? - Support and Troubleshooting

How to use the OOB 'Incident Survey' notification when incident gets closed. Is it possible to use that notification where it contains, Incident and Survey link in the HTML body? Issue When incident is getting closed, a survey notification should send out and it should contain Survey and Incident link like the OOB notification 'Incident Survey'. Release All releases. Cause N/A Resolution Make sure the repeat interval of trigger condition is all set to oo. Incident Survey Notification can be used and furthermore, a below email script should be created and attached to the notification email scripts of the Incident Survey Notification. Email Script = incident_survey_link_assessment_2 (function runMailScript(current, template, email, email_action, event) { gs.log("KO: current.getUniqueValue(): " + current.getUniqueValue());

var gr = new GlideRecord('asmt_assessment_instance'); gr.addQuery('task_id', current.getUniqueValue()); gr.setLimit(1); gr.orderByDesc('number'); gr.query(); gs.log("KO: getRowCount(): " + gr.getRowCount()); if (gr.next()) { var link = new AssessmentUtils().getAssessmentInstanceURL(gr.getUniqueValue()); gs.log("KO: link: " + link);

template.print(' '); template.print(gs.getMessage('We value your input. Please help us by taking the time to fill out this short survey:')); template.print('

'); template.print(' '); template.print(' ' + gs.getMessage('Click here to take the survey') + ' '); template.print('

'); }

})(current, template, email, email_action, event);