Auto-resolved incidents have empty 'closed_by' or 'closed_at' fields due tos etWorkflow(false) not triggering the out-of-box Business Rule 'mark_closed'Issue A use case showed a number of auto resolved incident records with empty 'closed_by' or 'closed_at' fields.ReleaseAny supported releaseCauseCustom Business Rule implementation interfering events with out-of-box Business Rule 'mark_closed'.ResolutionThe Business Rules that were triggered as part of auto resolving incidents shows that a custom Business Rule was triggered that invoked .setWorkflow(false) for a particular incident record. As a result, no Business Rules were triggered upon auto resolving subsequent incident records. This explains why the expected Business Rule 'mark_closed' was not triggered to set correct values for the 'closed_by' and 'closed_at' fields. This also caused the 'state' transition to' Resolved' to not be audited for the affected incident record.Related LinkssetWorkflow(false) will not work in a script containing code to update the sys_class_name