Issue with missing variables in sla condition.Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } You have reported an issue with variables in sla condition.SLA definition conditions are missing. As a result of this missing conditions, SLA's are not properly attached to the respective RITM. Browser Console displays the errors as below Uncaught TypeError: Cannot read property 'getOperator' of undefinedat e._initValues (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:6116)at e._init (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:4541)at e.create (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:4525)at buildFieldsPerType (js_includes_last_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:2909)at updateFields (js_includes_last_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:2346)at e.build (js_includes_last_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:4593)at e.buildRow (js_includes_last_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:4391)at e.addNewSubCondition (js_includes_last_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:4287)at e.buildQuery (js_includes_last_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:3736)at e.build (js_includes_last_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:3678)Uncaught TypeError: Cannot read property 'conditionRow' of nullat e._setFilterBasedOnType (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:6426)at e._getVariableResponse (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:6416)at fn (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:6406)at e._query0 (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:18742)at e._responseReceived (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:15461)at e._processReqChange (js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:15319)js_includes_doctype.jsx?v=05-07-2020_2135&lp=Wed_Apr_29_02_53_27_PDT_2020&c=27_527:845 [00:00:00.163] *** WARNING *** GlideAjax.getXMLWait - synchronous function - processor: PickList Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Variable not displaying is Inactive. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Review the Variables used in the sla definition start conditions, verify and ensure they are active.This should fix the issue with the Start conditions and should get rid of the browser console errors. This should also enable the form to load properly and display the pause and stop conditions.