How to configure Jira bi-directional webhooks DescriptionYou have configured Jira Spoke as exemplified HERE but you would like to have also event triggered by Jira creating/updating records in ServiceNow. For this you would need to configure Bi-directional webhooks. The bi-directional webhooks require separate setup and can be used independently without using the spoke actions. By default, the Jira Webhooks application is available in the Jira spoke and has the following modules: Jira Webhook RegistriesJira WebHook Routing Policies Routing policy defines conditions that must be met to notify the ServiceNow app. These conditions are based on the events in Jira that you want to be notified about. When the conditions are met, routing policy triggers the associated subflow, which in turn automates the Jira tasks. Use the Jira Webhook Registries module to assign a token and provide the API path. You must generate a Callback URL here and provide this URL in Jira. A default routing policy is provided in the Jira WebHook Routing Policies module The default routing policy supported fields are exemplified HERE: ( please always check your release for up to date information). Details steps on how to configure the Jira bi-directional webhooks below.Release or EnvironmentMadrid onwardsInstructions1. Create a token to embed in the Jira webhook URL a. In the navigation filter type: token_vertification.list b.Create a name and a token 2. Register a Jira webhook in ServiceNow a. Navigate to Jira Webhooks > Jira Webhook Registries. Token populates with the record created at step 1. b. Click Callback URL. Note it down 3. Create a webhook in your Atlassian account Go to Jira administration console > System > Webhooks (in the Advanced section). - You can also use the quick search (keyboard shortcut is .), then type 'webhooks'. Click Create a webhook.In the form that is shown, enter the details for your new webhook. For more information on this, see Configuring a webhook later on this page.To register your webhook, click Create. a. For the URL section use the recently copied Callback URL b. Select the type of events you want to be sent from Jira 4. Customize your webhook a.Find ”Process Jira Webhook” subflow and make a copy of it b.Cutomize the copied subflow 5. Go to Jira WebHook Routing Policies and configure your conditions