How to configure Jira bi-directional webhooks SummaryThis article outlines how to configure Jira bi-directional webhooks to enable events triggered by Jira to create or update records in ServiceNow. For an in-depth walkthrough on configuring bi-directional Jira integration, view the video below: The bi-directional webhooks require separate setup and can be used independently without using the spoke actions. By default, the Jira Webhooks application is available in the Jira spoke and has the following modules: Jira Webhook RegistriesJira WebHook Routing Policies Routing policy defines conditions that must be met to notify the ServiceNow app. These conditions are based on the events in Jira that you want to be notified about. When the conditions are met, routing policy triggers the associated subflow, which in turn automates the Jira tasks. Use the Jira Webhook Registries module to assign a token and provide the API path. You must generate a Callback URL here and provide this URL in Jira. A default routing policy is provided in the Jira WebHook Routing Policies module The default routing policy supported fields are outlined in the Jira Spoke product documentation. InstructionsDetailed steps on how to configure Jira bi-directional webhooks are as follows: Create a token to embed in the Jira webhook URL In the navigation filter type: token_verification.LISTb.Create a name and a token Register a Jira webhook in ServiceNow Navigate to Jira Webhooks > Jira Webhook Registries.Token populates with the record created at step 1.Click Callback URL. Note it down Create a webhook in your Atlassian account Go to Jira administration console > System > Webhooks (in the Advanced section). You can also use the quick search (keyboard shortcut is .), then type 'webhooks'. Click Create a webhook.In the form that is shown, enter the details for your new webhook. For more information on this, see Configuring a webhook later on this page.To register your webhook, click Create. For the URL section use the recently copied Callback URLSelect the type of events you want to be sent from Jira Customize your webhook Find ”Process Jira Webhook” subflow and make a copy of itCustomize the copied subflow Go to Jira WebHook Routing Policies and configure your conditionsRelated LinksKB0792632: How to set up Jira SpokeProduct documentation: Jira SpokeProduct documentation: Set up a bi-directional webhook