<h2>Mid server installation issues with Orlando version</h2><br/><div style="overflow-x:auto"><div><h3>Description</h3><ul style="list-style-position: inside;"><li>Issues observed during the Orlando MID server upgrade/installation. <br /><br /></li><li>The following messages are observed during execution of "<em><strong>installer.bat</strong></em>"<br /><br /> <table style="border-collapse: collapse; width: 77.4291%; height: 192px;" border="1"><tbody><tr><td style="width: 100%;"> C:\xxxxxxxx\xxxxxxxx\mid.orlando-12-11-2019__patch4-05-20-2020_06-01-2020_0932.windows.x86-64\agent>installer.bat<br /> com.service_now.mid.installer.OutputHandler info<br /> INFO: starting InstallerUI<br /> Logger for 'glide' has not been configured by the container, configuring now:<br /> Configuring log handler: java.util.logging.FileHandler<br /> Setting useParentHandlers=false for Logger 'glide'<br /> Overriding formatter to: com.glide.util.DefaultLogFormatter (for handler: java.util.logging.FileHandler)<br /> - Required credentials not available for BASIC <any realm>@tatainuat.service-now.com:443<br /> - Preemptive authentication requested but no default credentials available<br /> - <span style="color: #ff0000;">Required credentials not available for BASIC <any realm>@tatainuat.service-now.com:443</span><br /><span style="color: #ff0000;"> <span style="color: #000000;">-</span> Preemptive authentication requested but no default credentials available</span></td></tr></tbody></table> <br /></li></ul></div><div><h3>Release or Environment</h3><ul style="list-style-position: inside;"><li>Orlando</li></ul></div><div><h3>Cause</h3><ul style="list-style-position: inside;"><li>Related to a PowerShell issue: <a href="https://github.com/PowerShell/PSReadLine/issues/1390" rel="nofollow">https://github.com/PowerShell/PSReadLine/issues/1390</a><br /><br /></li><li>This is a bug with PowerShell and PSReadLine Module</li></ul></div><div><h3>Resolution</h3><ul style="list-style-position: inside;"><li>During the installation, Orlando MID Server starts and shuts down automatically. Neither the service gets created nor the MID is created.<br /><br /></li><li>One of the reasons for this being, the installed "<strong>PSReadLine"</strong> version is "<strong>1.2.0</strong>"<br /><br /></li><li>To overcome this issue, download the attached “<strong>PSReadline</strong>” folder into “<strong><em>C:\Program Files\WindowsPowershell\Modules\</em></strong>”<br /><br /></li><li>Overwrite the current existing "<strong>PSReadline</strong>" folder with the extracted one.<br /><br /></li><li>Close all the active PowerShell sessions<br /><br /></li><li>Confirm "<strong>PSReadline</strong>" is now on version "2"<br /><br /></li><li>Post the above, perform a normal Manual MID Upgrade following the below article<br /><br /> <a href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0713557">https://support.servicenow.com/kb_view.do?sysparm_article=KB0713557</a><br /><br /></li><li>The MID installation should be successful and will be up and running good.</li></ul></div><div><h3>Additional Information</h3><ul style="list-style-position: inside;"><li>During the Orlando MID installation/upgrade, it is always advisable to execute the "<strong>installer.bat</strong>" through the command prompt by running it as Administrator.</li></ul></div></div>