Empty Alerts are getting generated on em_alert table.


Description

Steps to Reproduce

This issue is happening on run time basis and there are no exact steps to manually reproduce it, however below steps can be followed to validate the issue.

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..

- Line 5 FROM:
var parent = current.parent.getRefRecord();
- To:
var parentid = current.parent + "";
var parent = new GlideRecord("em_alert");
if(!parent.get(parentid))
return;

Related Problem: PRB1395443