Agents cannot see the presence state dropdown in Agent workspace inbox.Issue On the Agent workspace inbox, the presence state drop-down is not visible for the agents. There will be the following error in system logs: Component GraphQl LOG - GlideGraphQL : Exception encountered processing path: /GlideAWA_Query/presence_state - null: com.glide.graphql.GlideGraphQLException: Exception encountered processing path: /GlideAWA_Query/presence_state - null: com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.createGlideGraphQLException(GlideGraphQLDataFetcherExceptionHandler.java:40)com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.accept(GlideGraphQLDataFetcherExceptionHandler.java:23)ReleaseAgent workspaceCauseThe probable cause of the issue could be because of the multiple records for the same state in the table 'awa_presence_state'.ResolutionTo resolve the issue, have only one active record for a presence state.Related LinksIf the issue is not resolved, refer to the below knowledge article: Presence state dropdown is not visible for the agents on Agent Workspace Inbox.