hrm_ticket_page shows 'Ask a question' though glide.connect.chat.disabled is set to trueIssue 'Ask A question' still shows on hrm_ticket_pages when the property glide.connect.chat.disabled is set to trueReleaseNew York / OrlandoCauseThe issue is because by setting the property 'glide.connect.chat.disabled' the widget is disabled. When the property 'glide.connect.chat.disabled' is set to false When the property 'glide.connect.chat.disabled' is set to true However, the HTML component 'Ask a question' is something that is hard-coded in the client script of the widget 'HRM Info Tabs' (lines 35 - 41 of client script).ResolutionTo remove the HTML component of 'Ask a question' the only way is to either comment the code in HTML script or remove the lines in client script.