Agent status is automatically switching to Online after timeout of the incoming chatDescriptionWhen an agent lets the chat received to timeout and changes the status to Offline meanwhile, the agent presence changes to Online after timeoutRelease or EnvironmentAny ReleaseCauseThe issue is caused by setting the Presence state on Timeout to Available in the Assignment rule. In the field 'After Timeout presence', if you have selected Available it means that when a work item assigned timeouts, the state is changed to Available.ResolutionIf you would like to retain the presence state selected by the agent when the work item is assigned, keep the 'After Timeout presence' empty else, you may select the required presence state as per your requirement.