Users are sometimes able to enter text while waiting for an agent to respondIssue In this example, users are sometimes able to enter text while waiting for an agent to respond.ReleaseAll CauseThis is because the end user was started a chat via connect support ($chat_support.do). ResolutionConfirm whether the user hit chat_support . (You can check this on logs) If the chat was started via chat support, you can resolve the issue by adding the system property 'glide.connect.chat.disabled property' and set the value to true. Steps: 1. In the navigation filter, type sys_properties.list and press Enter.2. Search for the glide.connect.chat.disabled property.3. Set the property value to true.