Restrict the Virtual Agent Icon to only be displayed to specific usersIssue By default, the chatbot will be visible to all users, but this can be restricted as needed.ReleaseAllResolutionTo display the VA icon in the service portal using Agent Chat configurations(sp_agent_chat_config): Uncheck the "Public" option and specify the required roles to ensure the VA icon is visible only to selected users. If you are using Virtual Agent Service Portal Widget (sn-va-sp-widget) widget, please specify roles on the widget. Follow knowledge article KB0960018.