Request is still open even after RITM is closedDescriptionRequest is still open even after RITM is closedCause"mark closed" Business rule was customized . https://<instance_name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=3814469aa9fe3dba01d1b746e4e1c3bfResolutionReverting "mark closed" to OOTB version should fix the issue, Steps to revert to OOTB version.1. Right click on 'System Upgrades: glide-newyork-06-26-2019__patch7-02-25-2020_03-02-2020_2243.zip' 2. And click on revert to this version.