[SAMP Entitlements] Issue while importing entitlements with error "The custom column field 'sys id' is mandatory but was not present"Issue While importing the entitlements it may fail with error as below: "" The custom column field 'sys id' is mandatory but was not present" ""ReleaseJakarta++CauseSomehow the sys_id column on tables alm_license and/or alm_asset is marked as mandatory. OOB this is not mandatory. ResolutionOption #1: You can check the dictionary versions and see why/how the sys_id is marked as mandatory? If any customizations exist please review and revert it to OOB so that it is not mandatory. Option #2: Run the below script in "Scripts - Background" to mark the dictionary as not mandatory. (Run it for alm_asset as needed and if applicable)Script:runIt();function runIt(){ var gr = new GlideRecord('sys_dictionary'); gr.get('SysIDof_Dictionary'); // Replace the Sys ID of alm_licese.sys_id OR alm_asset.sys_id column as needed. if(gr){ gr.mandatory = 'false'; gr.setWorkflow(false); gr.update(); }} Option #3 (Strongly Recommended): It might be possible that the sys_id might be mandatory as per KB0951920. Based on cause, apply the changes as needed to make the sys_id as not mandatory. If anything is not clear, Please reach out to ServiceNow Technical support team and they will investigate why the dictionary changed and they will apply the changes for you on DB level, especially for production instances.Related LinksImport entitlementsImport software rights