Risk value does not get set correctly when risk condition uses Use Script and user set the risk field manually, while Risk is evaluated using Business Rule - Known Error

Risk value does not get set correctly when risk condition uses Use Script and user set the risk field manually, while Risk is evaluated using Business Rule Description Risk value does not get set correctly when risk condition uses Use Script and user set the risk field manually, while Risk is evaluated using Business Rule

Steps to Reproduce

Set: Change Risk calculation method to Business Rule Modify OOB Risk Condition: Insufficient lead time. Use script values: true. script values: current.risk = 2; Create a new Normal change and set the schedule: Planned start date to today and Planned end date as tomorrow. On save the value of risk should be set to High Set value of risk to Low and click save. Expected: risk is set to High because it matches Risk Condition: Insufficient lead time. Actual: risk is set to Low even though it matches Risk Condition: Insufficient lead time

Workaround Put the following function in script include RiskCalculator :

setRiskImpact: function(evaluatedRiskImpact, changeRequestGr) { changeRequestGr = changeRequestGr || this.changeRequestGr; evaluatedRiskImpact = evaluatedRiskImpact || {}; if (!changeRequestGr || !evaluatedRiskImpact.riskEvaluation) return evaluatedRiskImpact; if (evaluatedRiskImpact.riskEvaluation.risk && (evaluatedRiskImpact.riskEvaluation.risk.updated || changeRequestGr.getElement("risk").changes())) changeRequestGr.risk = evaluatedRiskImpact.riskEvaluation.risk.value; if (evaluatedRiskImpact.riskEvaluation.impact && (evaluatedRiskImpact.riskEvaluation.impact.updated || changeRequestGr.getElement("impact").changes())) changeRequestGr.impact = evaluatedRiskImpact.riskEvaluation.impact.value; if (this._log.atLevel(global.GSLog.DEBUG)) this._log.debug("[setRiskImpact] changeRequestGr.changes: " + changeRequestGr.changes()); return evaluatedRiskImpact; }, Also check that Business Rule Calculate Risk has the following:

var riskCalculator = new RiskCalculator(current); var evaluatedRiskImpact = riskCalculator.setDryRun(true).evaluateRiskImpact(); if (evaluatedRiskImpact.errorMsg) gs.addInfoMessage(evaluatedRiskImpact.errorMsg); else { riskCalculator.setRiskImpact(evaluatedRiskImpact, current); riskCalculator.updateChangeRiskDetails(); }