Custom SOAP response for insert/update SOAP functionsSummaryServiceNow provides Out of the box SOAP functionalities to perform CRUD operation on the records. To retrieve a direct web service WSDL description and XML schema, point to the relative URL <tablename>.do?WSDL The targeted resource (or table) is defined in the URL by the format https://<instance name>.service-now.com/<table name>.do. Once the WSDL is imported , insert or update functions can be performed . Once the insert or update is done, standard response is returned.For example for insert operation sys_id is returned.<insertResponse xmlns="http://www.service-now.com"> <sys_id>6b06494fc611227d00b5f87caf618831</sys_id></insertResponse> If a custom response is required with specific fields , this can achieved using Scripted SOAP web servicesInstructions1) create scripted soap service ,give a name2) define input and output parameters Attached screenshots for referenceSample script below that take 3 inputs (sys_id,caller_id,short_description) , updates the "incident record" and sends 3 response output parameters (number,short_description,description) of the updated incident.Input parameters are stored in the request object and output parameters are stored in response object *********************(function scriptedWebServiceOperation(request, response) { // Add your code herevar sysid = request.sys_id;var callerid = request.caller_id;var shortDescription = request.short_description;var gr = new GlideRecord("incident");gr.get(sysid);gr.caller_id = callerid ;gr.short_description = shortDescription;gr.update();response.number = gr.number;response.short_description = gr.short_description;response.description = gr.description; })(request, response); ********************* Import the created WSDL and test . NOTE: This is just a reference example . Scripting is beyond the scope of ServiceNow support .