Okta User provisioning fails after a clone


Description

After clone of ServiceNow instance ,Okta user provisioning fails with the error:

Automatic provisioning of user Test User  Williams to app ServiceNow UD failed: Error while verifying if user test.user@abc.com exists: Errors during execution: Error executing checkUserExists: 401. User Not Authenticated. Required to provide Auth information. Error Code: null

Cause

Clone may have overwritten the sys_user  record configured on the Okta end for User Provisioning .

Resolution

Make sure that the Service-now user configured for user provisioning  on Okta end ,exists on the instance and the password is correct.

Below screenshot shows the user that is configured on the Okta end . Please contact Okta Support if the user configured needs to be corrected.