Widget does not show on Portal Page - Support and Troubleshooting

Widget does not show on Portal Page Issue Popular Items widget is not visible on CSM portal

Release Any release

Cause The issue can be because of the custom widget 'SC Popular Items' is using the below code to get the catalog from the portal. data.sc_catalog = $sp.getValue('sc_catalog');

If there are 2 catalogs of the same order that are attached to a portal record and the popular items to be displayed belong to alphabetically second Catalog, using the above code causes the widget to not display as only the first catalog is considered to pull the popular items.

If the popular items are not found in the first catalog, the widget shows blank in the portal.

Resolution To resolve the issue, In the custom widget code of server script change the code from: data.sc_catalog = $sp.getValue('sc_catalog'); to data.sc_catalog = $sp.getCatalogs().value;

Related Links Refer CS4727948 for better understanding