Agent Workspace: Records incorrectly appearing as subordinates to other records - Known Error

Agent Workspace: Records incorrectly appearing as subordinates to other records Description When a user creates a new Incident in Agent Workspace and immediately creates a catalog item request without closing the previous incident and clicks on 'View Details', the tab is opening as a child tab under the previously created incident.

Steps to Reproduce

-- Go to OOB Newyork/Orlando instance -- Go to sn_aw_new_menu_item.list / New Record Menu module -- Create a new record for Incident and Catalog Item Ex: Table: incident Workspace settings: Agent Workspace -- Now navigate to Agent Workspace Home -- Click on + on the home page and select Incident -- Fill the required details as prompted and save (do not close the tab) -- Now again click on + and select catalog item -- Select a catalog item and submit a request -- From the confirmation page, click on View Details -- Observe that the Request record opens as a child tab to Incident created earlier.

Workaround This issue has been fixed. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.