Some of the catalog UI policies are not working as expected in service portal especially the one's that tries to hide the variables on load of the page.Issue The catalog UI policy that triggers on change of a select box variable does not hide the variables correctly. But if we keep an alert statement in the UI policy, it shows up correctly.ReleaseService portalCauseThe probable cause of the issue could be that the variables that the UI policy is trying to hide are set as mandatory in the variable level. Since the variables are set as mandatory, the UI policy is not able to hide the mandatory variables. We cannot set a variable Mandatory and not visible at the same time. The mandatory will force the variable to show up in the form load.ResolutionTo resolve the issue, do not set the variables as mandatory in the variable level and try to hide using the catalog UI policy at the same time.