Discovery of Remote Workers' hardware during lockdownTech Support have had cases from customers concerned that Discovery will not be able to keep their employees hardware such as Laptops up to date in the CMDB during the Covid-19 related Lock-downs and Quarantines that started in March 2020. Your own data-centers and cloud services will not cause a problem, but Laptops, Phones, and other devices will have been at employees houses and not connected to the internal office networks for some time. So long as these conditions are met, you will be able to discover laptops as if they were in the office: The whole potential IP address range(s) given out to clients by the VPN gateway is included in the discovery schedule.The services that discovery connects to are bound to the VPN adapter on the laptop. e.g. SSH on Mac, WinRM/WMI/Powershell/admin shares on Windows.The laptop happens to be on, and connected to VPN at the time of the scan. The following would also avoid potential identification issues, but is probably not required: The VPN gateway tend to re-issue the same IP address to the same deceives each timeThe Reverse DNS is updated for the VPN IP addresses, so that Shazzam can get the hostnames form the IP address being scanned If you do have problems from that then tt may be that the several discovery properties for "trusted hostname' need updating to trust WMI and Trust SSH instead of trusting the DNS result. Alternatives to Discovery Scans Help The Help-Desk It's just a javascript that can be run on a schedule or on login, that sends basic information of Windows computers back to the instance. This is not as complete as discovery, but will update the basic attributes.Note: This has been discontinued in Orlando (for new installs) but you would be able to activate it on Madrid and earlier. Agent Client Collector It's not generally available at the time of writing (June 2020), but soon there will be a new product "Agent Client Collector" for Event Management metric collection, which will then be leveraged for Discovery and other features as well. It will install on individual Servers and Computers, and push data back to the instance, rather than have the MID Server pull it. Please talk to your sales contact if you wish to get involved in the pilot or controlled availability phases of that later in the year. SCCM and other Imports Discovery is commonly used in combination with Microsoft SCCM Import plugin, and SCCM may be used as the primary data source for software and other attributes of those CIs. If your other configuration tools are keeping up to date, then you can usually import data from them into the CMDB with 3rd party plugins.