Reference field with Choice, does not refresh its choices when the field present in the condition of a reference qualifier changes - Known Error

Reference field with Choice, does not refresh its choices when the field present in the condition of a reference qualifier changes Description Reference field with Choice, does not refresh its choices when the field present in the condition of a reference qualifier changes

Steps to Reproduce

1. Create a new Table called "u_test_parent" with 1 string field "u_name" 2. Create a new Table called "u_test_child" with 1 string field "u_name" and 1 reference field "u_parent" referencing to "test_parent" 3. Create 2 records in test_parent table, "Parent 1" and "Parent 2" 4. Create 4 records in test_child table, such as follows -

- Name: Child 1, Parent: Parent 1 - Name: Child 2, Parent: Parent 1 - Name: Child 3, Parent: Parent 2 - Name: Child 4, Parent: Parent 2

5. Add a Reference field on the incident form called "u_test_parent" referencing to "u_test_parent" table 6. Add a Reference field on the incident form called "u_test_child" referencing to "u_test_child" table Make sure the "Choice" is set to "Dropdown with -- None --" for this field Also, set the Reference Qualifier to "Advanced" and set it to : javascript:"parent=" + current.u_test_parent

7. Create an incident with u_test_parent = "Parent 1", save the record 8. Open the u_test_child dropdown, notice you will see Child 1 and 2 9. Now, change the u_test_parent to "Parent 2" and open the dropdown again

Expected behavior The dropdown should show Child 3 and 4

Actual behavior The dropdown should show Child 1 and 2, it changes to 3 and 4 after saving the record again

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..