How To: Show Attach Button for Article on New IncidentSummaryOn a new incident, the Attach button doesn't appear for attaching a knowledge article. As per the documentation here https://docs.servicenow.com/csh?topicname=new-features-changes.html&version=latest'The system administrator now has the option (platform only) to allow ITIL or admin users to view the Attach button and attach knowledge base (KB) articles from the search results for a new record before the record is submitted. In earlier releases, the Attach button appeared only for an existing record.This simplifies the workflow. Earlier, the ITIL (Information Technology Infrastructure Library) or admin user had to fill out required fields, save the record, and then re-expand the search results before the Attach button was made available.The Show on new record field can be found within the Table Configuration > Search Action Configurations related list.By default, the Attach button is not available for a new record.'Also, see https://docs.servicenow.com/csh?topicname=t_DefineContextualSearchForForm.html&version=latestThe Attach button is controlled by the "Show on new record" field within the Table Configuration > Search Action Configurations related list. Currently its value is set to false.We need to set its value to "true" so that Attach appears for new incidents as well.InstructionsFollow these steps: 1. Navigate to Table Configuration 2. Open the record where Name = "Incident", Title = "Related Search Results", and UI type = "Platform" 3. Click on "Search Action Configurations" tab 4. On Attach record where Search resource = "Knowledge search resource", change Show on new record from false to true