Unable to add own POP3 servers in instance Email Account due to connection failureIssue Trying to set customer own POP3 server into the Email Account on ServiceNow instance, when running the test connection, this fails with error - Connection Failed. Logon failure: unknown user name or bad password. The username and password are verified being correct.ReleaseApplicable to all versionsResolutionIf the Email Server Administrator has verified the username and password attempted to use are correct, check if the user is on AD/ADFS, which is configured to authenticate the user from Azure AD. Then make sure the servers time is in sync, since the SAML token used for authentication becomes invalid if there is any time difference between Azure AD and the user AD server.Related LinksServiceNow instance can not connect to External Pop3 Server