How to send only Additional Comments without work notes in the email notificationIssue In the incident form if we add the additional comments and work notes at the same time with "${comments_and_work_notes}" it is sending both the additional comments and work notes in the notification. How to send only additional comments in the notificationReleaseAllResolutionUse ${comments} in the email notification to send only additional comments. Refer the documentation link to check the notification variable details : Notification variables