Request number is not getting mapped in approval record. 'Aprroval' - document_id field is empty in the approval record.DescriptionApproval record is visible in related list of request whereas "Approving" field is empty.Release or EnvironmentOrlando Patch 1.CauseCustom Inbound Email Action was creating request (sc_request) and it's approvers record through keywords declared in the email script.ResolutionSuggest to comment out the keywords and try and it should work. Furthermore, ask to create a different email inbound action for every keyword and test it out and monitor.