Unable to update the record in the "sn_customerservice_case" table via emailDescriptionWhen the user is trying to update the record (case) in the "sn_customerservice_case" via email then instance receives an email with the "Ignored" state and Error string contains "Unable to locate sn_customerservice_case XXXXXXXXXXXXXX for inbound email processing"Release or EnvironmentAllCauseThe user who is trying to update the record does not have access to the particular table. So the record is not updating and email is ignored with the error stringResolutionThe above error string is seen in the email because the user who is trying to update a record doesn't have access to the "sn_customerservice_case" table. We need to give the read permissions to the table for the user to update the record via email. So add the "csm_reporting_admin" or "snc_internal" roles to the user and try updating the record then it will update successfully.