Unable to update records in the "sn_customerservice_case" table via emailIssue When the user is trying to update the record (case) in the "sn_customerservice_case" via email then instance receives an email with the "Ignored" state and Error string contains "Unable to locate sn_customerservice_case XXXXXXXXXXXXXX for inbound email processing"ReleaseAllCauseThe user who is trying to update the record does not have access to the particular table. So the record is not been updated and the email is ignored with the error string.ResolutionThe above error string is seen in the email because the user who is trying to update a record doesn't have access to the "sn_customerservice_case" table. The user needs to have read (and possibly write) access to the table for the user to update the record via email. Based on your business requirements, some of the possible options are:1. Grant other CSM roles to the user 2. Customize the logic behind "CSQueryBRUtilOOBConstants" by adding a custom implementation to Extension Point "CSQueryExtensionPoint" 3. (Recommended) Move to the new(er) "Query Rules" that provide the easiest and most flexible way to define access to CSM tables:https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html