ServiceNow endpoint is throwing 403 Forbidden error for DocuSign Webhook


Description

When we are sending the envelope for E-signature to Docusign third party application from ServiceNow the DocuSign envelope status will not get updated back in ServiceNow and throw an error to DocuSign like "403 Forbidden error". We can see the error in the Docusign logs.

Release or Environment

All

Cause

According to the DocuSign recent update we need to add the below Ip address in the "Ip_access" table in the ServiceNow.

**NEW 209.112.104.1 through 209.112.107.254
​64.207.216.1 through 64.207.219.254
162.248.184.1 through 162.248.187.254

DocuSign eSignature for customers periodically needs to update the DocuSign trusted IP address ranges in their account to ensure the highest levels of availability and security. And this update happened on Jan 30, 2020.

Resolution

Add the above Ip address in the "Ip_access" table in the ServiceNow to avoid the 403 forbidden error. Please check the below screenshot for the reference.