Information on Net Promoter Score and Its EnablementSummarySince Net Promotor Score (NPS) is not actually a product, but more a way of surveying, a Survey-method so to say, it's as such integrated within the application and won't cost anything extra to use. In order to understand more about what NPS is and how it's calculated, some official documentation are provided for your review. NPS is an integral part of the Survey application and has been already included in the platform since the London release: https://docs.servicenow.com/csh?topicname=r_ITServiceManagement.html&version=latesthttps://docs.servicenow.com/csh?topicname=assessments-surveys-rn.html&version=latestHow NPS is used in Survey Score Cards:https://docs.servicenow.com/csh?topicname=r_SurveyScorecardQuestionResults.html&version=latest