List Category and List Filters created under Human Resources: Core scope does not display in Agent Workspace - Known Error

List Category and List Filters created under Human Resources: Core scope does not display in Agent Workspace Description Users with the agent workspace agent_workspace_user and workspace_user roles cannot see List Category and List Filters created under Human Resources: Core scope does not display in Agent Workspace

Steps to Reproduce

Activate com.sn_hr_core plugin 2. Create a new group with the following details:

Name: anything Manager: HR Admin Parent: HR Type: human_resources (add field to form if not present)

3. Create a new user with the following details:

Name: anything Group: group created in step 2 Roles: add workspace_agent and agent_workspace_user (NY onwards)

4. Change the scope to "Human Resources: Core" 5. Create a new list category from Agent Workspace > Lists with the following:

Title: anything, e.g HR Cases - HR scope Order: 100

6. Under the workspace list category record from step 5, under the Workspace Lists related list, click New and add the following details:

List name: anything Table: sn_hr_core_case Conditions: Active is True AND Assigned to is Dynamic (Me)

7. Create a new HR case record from sn_hr_core_case table (details can be anything) 8. From the HR record created in step 7, change the Assignment group to the test group created in step 2 and the Assigned to, populate with the test user created in step 3 9. Impersonate the test user from step 3 and open agent workspace then click on the Lists menu and noticed the workspace list category created in step 5 is not displayed 10. Repeat steps 5 - 6 under the "ITSM Workspace" scope 11. Repeat step 9 and noticed the list category created in step 10 is displayed

Expected behaviour: Users with agent workspace agent_workspace_user, workspace_user and sn_hr_core.basic roles should be able to see List Category and List Filters created under Human Resources: Core scope in Agent Workspace

Actual behaviour: Users with agent workspace agent_workspace_user, workspace_user and sn_hr_core.basic roles cannot see List Category and List Filters created under Human Resources: Core scope in Agent Workspace Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.