Agent Chat reports no agents available when 'state is new' condition is present in both queue & service channel settingsIssue Agent Chat reports no agents available when 'state is new' condition is present in queue settings, and 'state is not one of closed complete, closed abandoned' is the condition set in the chat service channel.ReleaseOrlando release.CauseThis is caused by redundant conditions on the Service Channel and Queue in Agent Workspace.ResolutionThe behavior itself is categorized as "working as expected" as the AWA admin should make sure that the configurations make sense. The channel condition applies to the queue condition here, so we want to change the queue condition from 'state' is 'new' to something else, or just eliminate it entirely. Note that the 'define condition here' checkbox must remain checked in either scenario.