Record producer doesn't appear in the "My Recent Items" tab of the "Recent & Popular Items" widgetIssue Users may report that after accessing a certain record producer or catalog item, it does not appear in the "My Recent Items" tab of the "Recent & Popular Items" widget in Service Portal.ReleaseAllCauseThis is due to the catalog item/record producer record not having any values set in the Catalogs and Category fields.ResolutionYou will need to set values to both the Catalogs and Category fields of the catalog item/record producer record The catalog item/record producer will be displayed under the "My Recent Items" tab of the "Recent & Popular Items" widget. Related Linkshttps://docs.servicenow.com/csh?topicname=recent-and-popular-items-widget.html&version=latest