In Service Portal, multiple choice variables without default values are not selected when using the tab key - Known Error

In Service Portal, multiple choice variables without default values are not selected when using the tab key Description In Service Portal, if you have multiple choice variables without a default value set and if you use the tab key to goto the variable, it will not get selected/highlighted.

Steps to Reproduce

In Orlando instance, create a new catalog item with 2 variables

Variable 1: Type: Single line text Order: 100

Variable 2: Type: Multiple Choice Order: 200

Under "Type Specifications" Choose direction: Down Do not select the first choice: checked

Under Question Choices, create 2 or 3 questions

2. Click on "Try It" then click into the text field and press the Tab key on keyboard and noticed the first radio button is selected 3. Now go to Service Portal then press the Tab key on keyboard after clicking into the text field and noticed the paper clip icon is selected 4. Repeat steps 1 - 4 in a New York instance and noticed the first radio button in multiple choice group gets selected and highlighted after pressing the Tab key in Service Portal Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.