No apps available error in Android Intune managed ServiceNow mobile application - Support and Troubleshooting

No apps available error in Android Intune managed ServiceNow mobile application Issue

When trying to log in to a ServiceNow instance using the managed ServiceNow mobile application (Intune) on Android, users receive the following error:

**No Available Apps** — There are no apps on this device that your organization allows to open this content.

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Android, Intune managed application

Cause This error occurs because the Intune App Protection Policy does not allow the managed app to send data to other apps or open content in unmanaged browsers, so Intune cannot find any other managed apps permitted to handle the content. This can also block SSO and URL-handling flows. The error appears when the ServiceNow application has not been added to the public apps in the app protection policy within Intune.

Resolution

1. In the Azure Portal, navigate to Intune > Mobile Apps > App Protection Policies. 2. Select the relevant app protection policy, then select **Edit** next to **Apps**. 3. In the **Public Apps** section, add the appropriate ServiceNow mobile application (**Agent**, **Now**, **Onboarding**).

Ensure the **Restrict web content to display in the Managed Browser** setting is enabled on the policy, confirm the Now Mobile app is targeted by the correct policy and assigned to the user's security group, and verify that at least one other MAM-enabled app capable of handling the relevant content type is also included in the policy. If SSO-based sign-in is blocked, the blocking app may need to be exempted from the Intune App Protection Policy by adding its package ID under the policy exemptions to allow data transfer to the authenticating app.