When a user opens a record, the task SLAs in the related lists on the record shows the Task SLAs were updated by them at the time they opened the record.Issue The "Updated" and "Updated by" values in the task SLAs in the related lists on an incident shows as updated by the user viewing the incident record at the time. CauseThe reason this happens is because the property "Refresh Task SLAs when a task form is displayed" (glide.sla.calculate_on_display) is set to true. If the value of this property is set to true, the timings in the Task SLAs are updated each time the task form is viewedResolutionNavigate to sys_properties.list and search for "glide.sla.calculate_on_display" or Navigate to SLA Engine and look for "Refresh Task SLAs when a Task form is displayed". If set to "Yes"/true the timings in the Task SLAs will be updated each time the task form is viewed When the Task SLA's are updated like this the "Updated" and "Updated by" fields will reflect the time the record was opened and the user who is viewing it/who last opened the record. This is expected behaviour. In the scenario of the related case, the customer was also displaying the Task SLAs to their users on the portal and they could see the Updated and Updated by field values changing as the records were being viewed by different users, which caused some confusion. To change this behaviour, set the value on the property to false or uncheck the Yes/No box https://instance_name/nav_to.do?uri=%2Fsystem_properties_ui.do%3Fsysparm_title%3DSLA%2520Engine%2520Properties%26sysparm_category%3DService%2520Level%2520Management