Unable to update interaction after the end user closes the conversationIssue Chat agents are unable to update interaction after the end-user closes the conversation.CauseThis is due to an OOB data policy called Set Read-only Fields on Close. https://<instance-name>.service-now.com/nav_to.do?uri=sys_data_policy2.do?sys_id=b146207d872013002ae97e2526cb0b48ResolutionDisabling this data policy will resolve the issue. If you do not want to disable, you can modify the conditions to add and conditions to check if "Assigned to", "short description" fields are not empty.