Issue with images being imported into the Knowledge BaseIssue When importing a word document with images to the Knowledge Base we are finding that some images appear within the article but others show as an attachment. The issue is reproducible on London and New York instance Login to OOTBNavigate to Knowledge > Import ArticleImport attached documentCheck the Knowledge article CauseCurrent POI library does not support shapes type object ResolutionFollow the steps below and rebuild the article, Open word file, click on File->Save As.. optionChoose File Format Web Page(.htm) and click save buttonFolder will be created with name (File Name) on your saved locationsNow you can find image number.