HR Record Producer is not populating template valuesIssue The user had a HR Record Producer which was not updating template values as specified in the selected HR Service on submission. They wanted to know why.ResolutionThe reason the templated values were not being filled in per the HR Service's template configuration is that the user had customized the Script Include (hrServicesUtil) mentioned within the Record Producer's script section which reads:new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);The script section in the HR Record Producer is what is responsible for populating template values set in a HR Service. So, because that Script Include which was mentioned had been modified/customized, it broke the system's ability to fill in the values per the user's expectation. Reverting the Script Include back to Out of Box (OOB) resolved the issue immediately.