SAMP Reconciliation: Certain software installs are not being considered for reconciliationIssue When running reconciliation, certain software install records do not seem to be counted against reconciliation, even though there are no filters that would filter out these installationsCauseThe "Normalized Product" (norm_product) and "Normalized Publisher" (norm_publisher) fields on the software installs are empty although the norm_publisher and norm_product on discovery model associated with those installs are set correctly.ResolutionThe script below can be used to fix the install records: =================================================================var rec = new GlideRecord("cmdb_sam_sw_install");rec.addQuery("software_model", "<sys_id of the model record associated with the installs>");rec.setValue("norm_product", "<sys_id of the normalized product>");rec.setValue("norm_publisher", "<sys_id of the normalized publisher>");rec.setValue("normalized_version", "14.0.7015.1000"); //replace example with string value for normalized versionrec.setValue("normalized_publisher", "Microsoft"); //replace example with string value for normalized publisherrec.setValue("normalized_display_name", "Microsoft Visio Standard 2010"); //replace example with string value for normalized display namerec.setValue("is_normalized", true);rec.updateMultiple();=================================================================*note* Please run this script first on a sub-production instance and if there are any questions, reach out to Technical Support for further assistance