Workflow's approvals are skipping unexpectedly


The user's vulnerability workflow's approvals were skipping unexpectedly and they needed to know why.


The root of the issue was found to be a custom query Business Rule. What was happening is that the logic within the workflow approval scripts was trying to reach out against the sn_vul_vulnerable_item table. However, when it tried to do so, the custom query Business Rule tacked on additional information to the query and would not allow correct information to return - hence the system could not resolve the returned result, and because of that, it took the skipped condition path.